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Customer Care

At Wig Mistress, we are here to emphasise your natural beauty to the world and perhaps make it a little unnatural in its presentation. Weather you are a Drag performer, beauty influencer on social media, a fellow hairstylist like myself, or you are just looking to change up your style and add a little colour into your life, Wig Mistress aims to satisfy and deliver high quality products with a first class service, keeping you as the customer in the forefront of everything we do here!  We will always do our utmost to create something unique and fresh and to your chosen style and make your order as customisable as we possibly can in the capacity we have here at Wig Mistress HQ.  If you have something unique in mind that you can't find on our page, feel free to get in touch and ask, we promise we don’t bite and we would love to help create your dream hair creation with you! 


Due to health and safety regulations set out by the Government of the United Kingdom of Great Britain and Northern Ireland, any wigs purchased from Wig Mistress or from other retailers  are not able to be returned or refunded once they have been delivered.  For custom styled wigs ordered from our website, customers will receive updates in the form of videos and photos to ensure customer satisfaction prior to being sent out. We aim to have your look completed and made to your unique specifications before we send out, please ensure you have checked the design and are happy with the product before confirmation and postage to you. Once the customer's approval has been given and the item has been posted, a return will not be offered to the client under any circumstances.  

Due to health and safety regulations set out by the Goverment of Great Britain and Northern Irelan, eye wigs and super blenders are not able to be returned or refunded. Please check the product descriptions before purchasing, and if you have any questions, please contact us and we can answer any queries as quickly as possible. (We aim to respond within 5 working days from the first point of contact made) 

​Shipping Policy

Shipping is done by Royal Mail first class within the borders of The United Kingdom of Great Britain and Northern Ireland.  International delivery is both tracked and requires a signature from the purchaser.  Customers will always be alerted the moment their package is posted via email and will be given tracking details for their reference. If for any reason there is to be a delay in shipping, this will always be communicated prior to ensuring the time frame works.

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